Company

About Us

Our company GLS specializes in cars and limousines rental, as well as other related services. In the Baltic States our company is the leader in this sphere. Ordering services from our company, customer will get great attendance and the best choice of cars, mini buses and buses.

Personnel

Our personnel are with extensive experience and it is our main advantage. Everyone of our team are loyal, specialist of their job position and will be able to give the best support in any situation. We will make sure to satisfy Your expectations and give even more, because every client is special for us. Customer Service Operators will assist you 24 hours a day, 7 days a week. You are in a difficult situation, don’t know what to do?- Call, we will help! Experienced drivers will take You to airport or business meeting as soon as possible, using the shortest way and will drive with safe speed. Every driver knows several languages, including English. They will gladly answer Your questions and help with Your luggage.

Call Center

Our Customer support service will answer any questions related to Your trip and about our company’s other services. Wherever You are always in touch 24/7:
+ 371 67199264

FAQ

How to book the limo/ car service?

Go to rigalimoservice.com homepage and choose the type of vehicle. Then You will see page with multiple limos/ cars list, with descriptions. You can press ‘overview’ botton to see more photos or press ‘book’ for reservation. For limo/ car reservation You need to fill reservation form and select booking voucher with Your reservation details.

How I will know that my booking is confirmed?

To receive a fully confirmed reservation, You need to fill reservation info in the rigalimoservice.com reservation page and press the ‘SUBMIT’ button. You will be brought to a page wich says ‘Request sent succesfully!’ After that you will receive an email with booking voucher with the name of the limo/ car and your BOOKING number. Please keep this booking voucher till the end of your trip or using limo/ car.

How to change booking?

We recommend You to call our Customer Support at + 371 67199264 to change your existing reservation and we will assist you with rebooking your reservation.

When my plane arrives, how I will find M­y ordered car?

Our staff will be holding a sign with the logo of GLS.

Terms and Conditions

Transportation

By booking our services you agree to the terms and conditions listed below:
By booking our services and packages, the charterer takes full responsibility for his/her guests, as well as for their behaviour.
Only those passengers, who are 18 years old, or older, are allowed to use alcohol in our limousines and party buses. Underage passengers (those, who are younger than 18 years of age) are not allowed to bring to the vehicles alcohol and to consume it when being aboard. Minors are also not allowed to enter the vehicle while being under alcohol intoxication. Upon finding out that the above-mentioned rules are violated by, at least, one passenger, the ride is immediately terminated and passengers are asked to leave the vehicle. In this case, no refund is given.

Drugs of all kinds, as well as all types of psychotropic medicine are not allowed for usage in all our vehicles. Passengers are also not allowed to enter the vehicle while being under the influence of above-mentioned substances. Upon finding out that at least one passenger uses drugs or is being under drug intoxication, the ride is immediately terminated and passengers are asked to leave the vehicle. In this case, no refund is given.

The driver obtains the right to terminate the ride if the behaviour of passengers becomes uncontrolled or aggressive, or passengers are bothering him from performing his duties. In this case, the ride is immediately terminated and passengers are asked to leave the vehicle and no refund is given. In case passengers refuse to leave the vehicle, the driver has the right to call the Police.

Before taking a place in our vehicle, you and all your guests must have a valid ID, driver’s licence or passport, as well as your credit card so that the driver could check your contract information. These documents must be shown to your driver before you take your places in the vehicle.

Damages Resulting From Your Act:

Riga Limo Service will charge you the cost of cleaning the vehicle as result of you or your authorised party Getting Sick in, or damaging the vehicle. You also agree and acknowledge to pay all the related fees and charges to get the vehicle back to its normal working condition.

It is forbidden to smoke in all our vehicles. If a driver finds out, that at least one passenger is smoking, or have smoked in the vehicle, the ride is immediately terminated and passengers are asked to leave the vehicle. In this case, no refund is given. Also a €100 up to €10000 (depends from the damage) is issued for the traces of tobacco and cigarette burns on the inside seating.

In addition, a triple charge is given for all removed or stolen items.

Collection Fees:

You agree to pay all legal counselling fees, litigation fees, legal fees, costs, accounting fees, expenses and disbursements for all actions taken prior to, during and subsequent to the initiation of legal proceedings to collect payments due in cases of non-payment.

Responsibility:

Our company does not hold any responsibility for any injuries, received during the time, when the vehicle is in motion, or stands still.
Our company holds no responsibility for any personal belongings and/or valuables left inside, forgotten as well as stolen or damaged in our vehicles.
Our company is not responsible for any unforeseen situations of mechanical, traffic, weather, natural etc. character, which may occur during the ride.

Time:

A 20 minutes for domestic, 30 minutes International grace period is allowed following the reported flight arrival time for airport pickups only.
A 10 minute grace period is granted for all other pick-ups. Waiting time will be charged at 10 minute increments after the grace period.
Riga Limo Service checks all domestic and international flights one hour before the driver is dispatched, billing starts after grace period allowed from the official time of arrival (ETA).
For train station pick-ups, train schedules can't be monitored. Therefore, billing begins at the scheduled pick-up time.
If you would like to use a vehicle for some extra time, the payment for it is assessed at the beginning of the first extra hour. The price of extra hours is the same, as for regular time in your chosen package.

Cancellation and No Show policy.

Last minute cancellation can be made 24 hour before the tour. You cannot confirm reservation and decide not to use our services in the last moment. In this case we will contact you and additional contact number that you have, if contact is made you will get billed for the ride plus the waiting time
If you do not see your driver at a certain pick up point do not leave before calling the dispatch office, +371 67199264 we will inform you about situation. If you leave without calling you will be billed for the full price of the ride (or a no-show fee). We will try to reach you one hour before pick up or one hour before the departing from your city. If we do not hear from you, the driver will wait up to 30 minutes at regular pickups and up to 60 minutes at inside airport pickups after the scheduled pickup time. We will then try to reach you by calling you at your cell phone, your home phone, or your contact person's phone all depending on the nature of the pickup. If we do not get a response we will then release the car and you will be billed for a No Show which will be the Full Price of the ride (or a no show fee) plus any waiting time charges. To authorise the driver to wait please call the office to authorise his wait. If we do not hear from you after the time frame, we will contact you again, if no contact is made you will get billed for the ride plus the waiting time. Therefore A "No Show" fee is equal to the trip cost plus applicable wait time fee will be charged when the passenger fails to arrive at the designated location. If you cannot locate your Driver, Please call +371 67199264 to avoid a "No Show" fee.


*The ride is cancelled at any time if one or more of the above mentioned terms and conditions are violated. No refund is given for any ride, that is terminated for any of these reason.


*We have the right to change and/or amend the above listed terms and conditions at the discretion of our management, which reserves all rights to their establishment.

Privacy Policy

PRIVACY POLICY
GLS (“GLS”) strives to protect the privacy of visitors to this website (“Site”). NLA has developed this Privacy Policy to inform you about the information that GLS collects at this Site, why we collect such information, and how we handle the information that we collect when you visit this Site. Your use of this Site constitutes your agreement to comply with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use this Site. Your use of this Site is also subject to our Website Terms and Conditions. When you visit this Site, any information you provide will be transferred to the Latvia, where our Site is located. By using this Site, you consent to the collection, processing, transfer and storage of such data to and in the Latvia.

INFORMATION COLLECTED AUTOMATICALLY
Each time you visit this Site, the server collects basic technical information, including your domain name, referral data (e.g., the last URL visited), and browser and platform type (e.g., Firefox browser or Macintosh platform). Some of the pages on this Site utilize “session cookies” to assist you in navigating this Site. A session ID cookie expires when you close your browser. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. If you reject cookies, you may still use this Site, but some areas of this Site may not function properly.

PERSONALLY IDENTIFIABLE USER INFORMATION COLLECTED
GLS may collect personally identifiable information voluntarily provided by you, such as your first and last name, mailing address, e-mail address, phone number, password, or login name, to facilitate use of this Site, allow users to register for e-mail updates and other features, allow users to apply for new membership or members to renew membership, and respond to e-mails, comments, requests, or complaints. The information requested depends on the feature offered. Your participation in these features and your sharing of your personally identifiable information constitutes your agreement to such sharing. Use of this Site does not require any form of membership, but GLS members may receive access to additional pages within the Site.

SHARING WITH THIRD PARTIES
GLS may share information collected at this Site with select service providers and agents to fulfill your requests, respond to your questions and comments, provide you with personalized information and updates, maintain and improve the Site, and offer products or services that may be of interest to you. GLS will not otherwise disclose your personal information without your consent except (i) to safeguard the Site, intellectual property, users, or the rights of third parties, (ii) to investigate violations of our Terms and Conditions, or (iii) as required by law or in response to a court order, subpoena, or legal request.

SECURITY
The Site does not collect credit or debit card information. When you make payments through the Site by credit or debit card, your payments are processed by Bank on its website. Users are warned that the Internet is not a secure medium, and any information that you provide may be subject to interception, and you provide such information at your own risk.

CHANGES
GLS reserves the right, in its discretion, to change, modify, add, or remove portions of this Privacy Policy at any time. Any changes to this policy will take effect upon posting, provided that the use of any information previously collected by GLS will continue to be governed by the Privacy Policy in effect at the time the information was collected. Please check back periodically for any changes we may make, as your continued use of this Site following the posting of changes will mean you accept such changes.